Delete My Account
You can delete your Ludoya account yourself, from your computer or your phone:
- Open Settings in the side menu (on a phone, behind the menu button).
- Choose Account Information.
- At the bottom, choose Delete Account and confirm.
If you organize upcoming events with tickets sold, cancel them and refund the tickets, or hand them to a co-host, first.
Your profile, collection, posts, reviews, messages and the plays no other Ludoya member is part of are deleted with it, photos included. Plays you shared with other members stay on their profiles, with your name no longer linked to your account. A Premium plan stops with it, so you won't be charged again. We email you once it's done.
We keep only what we must: invoices, for as long as tax law requires. Server logs go after 60 days, and deleted data leaves our backups within six weeks. The details are in our privacy policy.
Can't sign in any more, or deleting doesn't go through? Email app@ludoya.com from the address on your account, with the subject "Delete My Account", and we'll delete it within 30 days and confirm by email.